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Terms and Conditions

PLEASE NOTE

AT RAID EQUESTRIAN YOUR PAYMENT WILL NOT BE DEBITED UNTIL YOUR GOODS ARE SENT TO YOU, THIS IS APPLICABLE ON CREDIT CARD PAYMENTS ONLY. PAYPAL AND DEBIT CARDS MAY BE DEBITED BY YOUR BANK IMMEDIATELY.

Shipping & Delivery
Where goods are in stock when ordered, despatch is normally same day. However, payment by cheque may need bank clearance, in which case goods will be despatched after 5 working days. Should we need to send the order in more than one despatch due to availability, you will only be charged one postage (excluding Overseas Orders).

Please always quote your home address for authorisation of credit cards.
Order shut off time for next day delivery is 2:00p.m.
Standard delivery in France or the UK
Please allow 5-10 working days.
Please check order form for rates.
Please note: Intercuir Chaps are made to order and delivery may take several weeks.
Delivery outside of France and the UK
We are happy to export orders to most countries in the world. If you are ordering outside of Europe, or a BFPO address, all our prices include local taxes and no refund can be made.

Please check order form for rates.
Payment
We accept payment by Paypal - please check shopping cart/ payment screen for details.
We also accept payment by cheque made payable to Raid Equestrian.

Please write your address and bankers card number on the reverse.

Cheques will be processed on receipt.
Bank Transfers are welcome please contact us for details of our bank.

 

Refunds
You have the right to cancel your online purchase within seven working days.
This seven-day “cooling off” period begins on the day when you receive your purchase.
You can choose to cancel your order for any reason within this timeframe – even if you simply changed your mind.
We will give you a refund within 30 days and will include any shipping charges you paid when you made your purchase. This applies whenever you buy goods outside the shop (for example by phone, fax, or mail order, as well as on the internet). Although you have a right of refund, you will have to pay for the return postage costs of shipping goods bought online.

 

Returns
Refunds or exchanges will be made to any item returned in original packing (at the customers' own expense) which are unused and not damaged, within 30 days of receipt.
Exchanges will be sent at the postal rate requested.
High value goods returned for replacement or service such as Heart rate monitors or GPS units should be returned using either Registered Post or Special Delivery (something that includes loss insurance).
On certain instances a collection service is available, please check for details.
Local Taxes
All prices include local taxes and no refunds are available.